FAQ5 / 5 (1 vote)
Frequently Asked Questions
What are the Terms and Conditions of international orders?
For international orders usually takes 5-15 days to be delivered . Please note that international orders can sometimes be delayed in customs. We are not responsible for products seized by the authorities in your country or state. We advise you to check local laws before ordering in advance.
For orders, deliveries to different destinations you may need to pay taxes and duties. If duties and taxes are imposed on your order, they are due the time of the delivering. Please consult with your local customs office for more details on duties and taxes in your country. We are not responsible for any import taxes, duties, fees or brokerage houses that can be made by international carrier. If you refuse to pay the taxes of your order, the package can be abandoned / destroyed. We regret that we can not consider claims for reimbursement under these circumstances.
If your country is not in our list of supplies, keep in mind that we are working hard to include service for your country in the near future.
International policy “Holiday supply”?
Orders sent to an international addresses sometimes subject to customs delays. We unfortunately can not accept responsibility for late delivery due to days off during the holidays in different countries. Please take this into consideration before placing your order.
International orders usually need 5-15 days for delivery in addition to standard processing time.
International transport costs?
International shipping charges vary according to the different destinations. Please, have a look at the table with our export prices in Section Delivery.
When does my order arrive?
At our table of delivery is shown the standard delivery time of all orders.
For zones 1 and 2 - 2 to 5 working days
For areas 3, 4 and 5 - 5 to 10 working days
* Please note: Orders after 15:00 will be processed the next day. We do not process orders on Saturdays and Sundays. If your order has not arrived within the delivery time, please contact us at e-mail address our firstname.lastname@example.org
Can I order by phone?
Unfortunately we can not accept phone orders at this time. Our telephone is given only clients service.